Times Of India — paid for yearly subscription but paper not coming for a month now

Address:

203, MVGK VAISHNAVI RESIDENCY, PRASHANTHI NAGAR COLONY, KOTHAGUDA, KONDAPUR,, Hyderabad, Andhra Pradesh, 500084

We have done toi yearly subscription renewal on "20 december 2019" for this year through a person by name "satish kumar ayyawar ([protected])". The "subscribercopy orderno" is "610679". Satish informed us to show this receipt to the person "ramu (Sri raghavendra news paper agency, whitefield, kondapur - [protected])" who distributes the paper. For a week we got the paper, later from 6th january 2020 onwards paper hasn't come. When we talk to the ramu he says talk to satish we cannot deliver paper until we get mail regarding this, when i call satish 99% times he does not lift the call. Once satish took my call and when complained about paper, he asked me to send my address and he will check. I sent multiple times my address, nothing is sorted out and again he doesn't lift my call. I am really frustrated with these two guys. I wanted this matter to be taken seriously and to ensure such guys who let toi reputation go down and frustrates customers should not be taken lightly and to take serious action against them.