Times Of India — Paper delivery stopped due to vendor issue

I have taken a 3 year subscription for TOI newspaper in chennai on Febraury. But in March paper delivery got stopped and for more than a month now the paper is not delivered. Even complaint has been raised with TOI customer care within 3 days the newspaper not getting delivered. Still the issue is not resolved. Even there is no response from the area manager Sivaraj for Kundrathur area. Whenever we call to the customer care they are just replying that the issue will be resolved within 24 hours. And if we send mail to CRM.[protected]@timesgroup.com they will reply that the complaint has been escalated to area manager or regional manager but not sure how many they will escalate the same issue to the respective managers. Not sure how long they will take time to resolve the issue.

Complaint no : 01162045