Times Of India — paying twice to get one newspaper!!!

Address:Chennai, Tamil Nadu, 600004

Customer id[protected].

We have paid yearly subscription. Since you have not provided the vendor copy to our agent, we got the newspaper today by paying to him.

Why do we need to pay twice (Yearly subscription and today)?
Also called twice today to describe the situation, but nobody picked up.
Couple of months back had a discussion with the chennai office person and they told that will give the vendor copy to the agent.

But still not given... Why customer has to suffer due to lack of coordination between office and vendor???

Do we need to pay daily (After paying yearly subscription) to get the newspaper???

Can anyone look into this issue asap or route to the concerned person for solution???
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Dear Sir: My Times of India + Maharashtra Times Subscription no. is [protected]. The vendor is not delivering the newspaper since 1st March 2019 stating that he is not receiving the paper from you. Kindly look into the matter and ensure that I receive both the newspapers regularly.

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