Times Of India — prepaid subscription to et wealth dishonored

Address:

Kolkata, West Bengal, 700078

Et wealth coupons received for delivery commencement from jan 2020. So far received only one copy in feb 2020. Local vendor expresses helplessness saying he is not given the copy to deliver to me. I am surprised that a newspaper house of repute like the toi group can be so casual about customer service. There is no system of checking back by them for obtaining periodic customer feedback though they have the customer's mobile number. If a customer loses his confidence about the serviceability of his subscription, he is likely to become a source of disrepute of the media house. No one should think they are too big to be taken on by a small customer. They exist only due the patronage of the customer's. I hope you take immediate action.