Times Of India — Regarding change of residential address-P.Alagesan (order form no. : NDA 027542)

P Alagesan

from Theni, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600083

I had requested for a change of address on 7-Dec-2016 through mail to crm.[protected]@timesgroup.com and got back a reply that I would start receiving TOI from[protected]. But still I haven't received any acknowledgement coupon. I had informed CRM Team about this delay and they responded implementation date is on 01-Jan-2017 and I would surely receive newspaper from then. Yet, I am receiving newspaper at my old address.
Please act upon this issue quickly.

P.Alagesan

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Jan 17, 2017

Updated by P Alagesan CRM requested for a 3 working days time period. But no action was taken. After that I had sent a mail to TimesCRM and they again asked for 3 working days for process. This had happened ten days ago and till now no action or response is done from their side. And their Helpline phone number is always busy or unavailable. I am totally fed up with their poor customer service. I haven't received the subscription coupon yet. I don't understand why there is so much delay in the process.

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Battula Naresh

from Bhimavaram, Andhra Pradesh

Paper delivery problem b.no:-61-22-7 raghu road ramalingaswara nagar Vijayawada-13 AP my subscription id is [protected] plz slow my problem my numbers is [protected]