Times Of India — Request for cancellation of subscription

Regarding non delivery of newspaper from 24 APR 2023, I have registered a case with Times of India office. case id 01195237 on 26 Apr 2023. No action taken. So have requested for cancellation of subscription. They replied action will be taken. But still now, no action taken. Kindly do the needful for refund of my amount by cancelling the subscription.
Thank you.