Times Of India — subscribed newspaper not receiving

Address:	Mumbai City, Maharashtra, 400010
Website:	timesofindia.indiatimes.com

Dear Sir,

I have subscribed ET for One year and my son TOI with Mumbai mirror for One year at the same address. The vendor stopped delivering both paper From 1/05/2017 saying that he is shifting to village and I am not receiving papers till date (18/07/2017). He has also not delivered the papers more frequently in previous months.

Following are my Subscription Details.
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Newspaper: THE ECONOMIC TIMES - MUMBAI (CITY) (MUMBAI EDITION) Reffered here as "ET".

Subscription ID: 35116653.
Subscriber Name: CHANDRAKANT MISTRY
Lead No.: [protected].
Vendor: 21593383.
Vendor Name: PANKAJ MAGHEDE
Sub Vendor: 21593419
Sub Vendor Name: PANKAJ MAGHEDE-22082
Depot Code: M0002
Depot Name: BYCULLA

Copy Start Date: 01.07.2016 Subscription End Date: 30.06.2017
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Newspaper: THE TIMES OF INDIA-MIRROR COMBO (MUMBAI EDITION) Reffered here as "TOI".

Subscription ID: 35384770.
Subscriber Name: KALPESH MISTRY
Lead No.: [protected].
Vendor: 21593383.
Vendor Name: PANKAJ MAGHEDE
Sub Vendor: 21593419
Sub Vendor Name: PANKAJ MAGHEDE-22082
Depot Code: M0002
Depot Name: BYCULLA

Copy Start Date: 01.09.2016 Subscription End Date: 31.08.2017
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From first week of May I have lodged complaint with TOI CRM Helpline for not receiving papers but till date i.e. 18/07/2017 I am still not getting papers.

Following are my Complaint Numbers and persons names to whom I talked for matter.

02/05/2017 - 1399125 - Ms. ?????
16/05/2017 - 1405202 - Mr. Pawan
25/05/2017 - 1409508 - Mr. Sameer
01/06/2017 - 1412308 - Mr. Sameer and Ms. Dixa.
06/06/2017 - ???????? - Mr. Pawan

Many times I Contacted Mr. Anis (Area In-charge) AND
Mr. Santosh Sakpal (Area Supervisor) but no avail.

Mr. Santosh Sakpal visited me only for renewal purpose of ET in last week of June 2017 and he said he is not aware of the issue. As the subscription is going to end he cannot do anything about it and promised me to start TOI after fifteen days of July.

After 15th of July I contacted him for the issue for many time and I found he is still not done anything seriously about the matter and told me that it will take further 15 days to solve the problem. As after 15 days my this subscription is also going to end hence in other words I am not going to get the newspapers. Moreover he said that as vendor is given the payment of the papers which I have not received the amount also cannot be refunded and Paper delivery also cannot be extended.

Hence I request the concerned authorities to help me out in this matter.

Thanking You,

Chandrakant Mistry

([protected]@hotmail.com)