Times Of India — subscription / address change / mumbai

Address:

401107

I shifted to new place, submitted the address proof in january 2018 and the subscription did not start to the new address until march 2018. So i decided take a new subscription and filled up the new form but still in vain, they did not send the coupons and still they kept the old address intact and no new address. And now again for change in new address they asking the address proof. I have already submitted the hard copy with the new form.
This had been very horrible now, they asking more 5 weeks to change the address and no subscription started till date and its been 5 months now.