Times Of India — subscription not received after repeated follow ups

Address:

600064

I had subscribed (Yearly subscription) for times of india news paper on jan 05 2019 in chennai book fair, they had entered my subscription start date as jan 17 2019 (Since 15 is a local holiday in tn no issue on jan 16 initially it was communicated as 16th jan) after humpty follow ups with the crm department, i had received the area manager contact number and he assured me that subscription will be starting from jan 21 (Monday) without fail but no response after that.
After repeating followups with the area manager i got the agent number from him, he never bothers to pick up the call till now jan 25 evening.

Please look into this issue and take stringent action against this negligence.