Times Of India — Subscription renewed; non-receipt of newspaper

Address:

5, Dewan Rama Road, Purasawalkam

My annual subscription was renewed on 31.5.2021 through credit card payment. The paper has not been delivered to date. I made several calls to the customer care no. and there has been no response, except for saying that it is pending approval. When my payment has been received it is unethical to not deliver the newspaper

The local TOI representative Mr. Siva says he cannot help as I made payment through the online portal.

Hope the delivery of the newspaper starts immediately. If you have difficulty in processing the subscription renewal I request you to refund the amount at the earliest.

Since you started in Chennai, I have been a TOI reader, and this is the kind of treatment I receive.

Look forward to action at the earliest.