Times Of India — swiss luxury watches loaded on to your website

I bought a rado watch, seeing the luxury watches advertisement on your site. On checking, the watch delivered to me was not functioning/defective.
I contacted their executive, they gave me different reasons and promised to replace the same in 2-3 days. When i asked them about the address of their office, they gave me address which do not exist.
Kindly let me know if this firm is genuine and reliable. It appears like a fraud one as they have not honoured their comitment.
Kindly verify and let me know if this is a genuine firm and not there to cheat people.
I bought this watch for rs 11900, seeing the ad in your site.
Awaiting a prompt reply from your side.
Regards
Jose cyriac