Times Of India — Times new renewal in new address

I have changed my residence to a permanent residence last month (in same locality Kolathur) and had also applied for renewal of subscription which got expired in Dec21.
Customer care contacted me and took my online payment and took my new address and had intimated that they have changed the same and informed that a laptop bag would also be provided to me. The subscription ID provided after renewal was "CH[protected]" and I was informed that a quotation/acknowledgement would be sent first and then the bag.
It is almost more than 10 days but no feedback from Times of India. When I contacted customer care thru toll free number and selecting my native language Tamil, the customer care executives handling seems to be arrogant and not even listenting to my issues properly. Moreover they are repeatedly informing me a address where my subscription has happened which in actual was a house which I had stayed long back and had changed two houses after that and I was receiving my papers in the changed houses also. They are also intimating me to go to online portal and make a change of address wherein at the time of collection of money itself my new address was taken by Customer Care executives and informed as updated.
Kindly help me in this regard as I am neither receiving any paper, nor acknowledgement of payment and number as well as my laptop bag. Please resolve and also improve the service of your customer care executives who seem to be too arrogant and non-listening