Times Of India — TOI + ET gift subscription for 24 M pending since 6 months

Address:

Delhi

I had made payment for Rs. 4888 towards gift subscription of 24 months newspaper on 02.10.2022.
It was acknowledged by TOI by email and SMS assigning GS 0003266.
On not receiving any coupons, I contacted customer care who informed me that the subscription is rejected as form is incomplete .I should send my details to CRM Delhi for refund.
I have done it multiple times since Nov. 22 giving all payment particulars such as credit card statement and transaction ID.
I have also called them at least 20 times everytime being informed to do it again.
CRM Delhi does not even reply to my emails.

Regards
mahulika