Times Of India — TOI Newspaper Not Delivered from Day 1

Address:

Kattupakkam, Tiruvallur Dist, Tamil Nadu

I have made my annual subscription for TOI on 15/4/2022 with Subscription ID CH[protected]. Before placing the order, I called up the customer care number and verified if the newspaper will be delivered with out any default this time around as I series of issues in the past. Newspaper was not regularly delivered during my previous subscriptions. I was promised that the customer service will sort all the issues and start delivering from 18/04/2022 (Day01) for my subscription. Inspite of the promise your team has made, I havent received the newspaper till date.

Everyday I have been calling the customer care and raising the issue and the lady who speaks to me promised me that the issue will be resolved and the newspaper will be delivered from next day. Inspite of the false promises she makes everyday, I havent received the newspaper yet. She gave the phone number of Area Manager (Keshav Prasad[protected] to speak with directly. This phone number is switched off all the time.

Today I spoke with a person called Parthiban (who introduced himself as the Manager for the customer service) did not sound to resolve the issue. He seemed to interested in disconnecting the call, without taking any step to understand the issue. Though he said he will speak to the Area Manager.

I have spent several hours everyday to resolve this issue for the past three days. Hope someone in the system will resolve this immediately so that I get my newspaper from tomorrow (21/4/2022) atleast, else let me know the procedure to refund the amount I paid.