| Address: | Kolkata, West Bengal, 700107 |
I renewed toi newspaper yearly subscription on 16/09/19 (Customer id ko[protected]. Subsequently i received sms confirmation of subscription renewal on 20/09/19.
Now two and half months later i am yet to receive the subscription coupon even after umpteenth calling of assistance number ([protected]) where i was always promised a callback which never materialise. I tried to call [protected] (Phone no provided in subscription renewal reminder email), which is never picked up. One ms prerona called from +[protected] on 20/11/19 and after hearing everything she promised to sort everything and call me back in 48 hours. Forget about calling back, later whenever i am calling this number, no one is even picking up phone.
In the meantime my subscription has started on 16/10/19 and my newspaper vendor is insisting that if i can not provide coupon then i better pay cash.
And i have realised while toi are very keen and helpful in collecting money, they are very averse to provide service/goods for that collected money. This is actually fraudulent business practice.
I expect the subscription coupons to be delivered without any delay. Was this information helpful? | 
