Times Of India — Took subscriptions, not getting paper

Address:

#39, 9th cross, Mahalaxmi further extension layout, 560086.

Someone from times has visited house and asked us to take subscription for 1 year, and the payment has been made through cheque, I got the messages too. It’s been 20 days, I have not received the newspaper till now.
I even got the confirmation messages from times. It’s looks like no sense, it’s almost a month, out of 12 months 1 month is already over, what’s the use of taking subscription.
“ Dear Subscriber, Thank you for subscribing to THE TIMES OF INDIA. Your Customer ID is [protected]. To continue your subscription, please confirm your delivery address by clicking on the link below. https://ecoupon.timesgroup.com/TOI/home/R/?I=yOe[protected] For any assistance, call [protected] CRM.[protected]@TIMESGROUP.COM Regards The Times Group”

My contact no: [protected]