Times Of India — Transfer o[censored]nused subscription of the deceased person to her brother in law who is a subscriber of TOI for many years

Address:

A1-902, DOSHI RISINGTON, (OMR), Karapakkam, Chennai-600097, Chennai, Tamil Nadu

My Wife’s sister R. Parvatham who was a subscriber of TOI ( Subscription ID CH[protected] passed away on[protected]. She renewed her subscription only in April and it is valid till[protected]. My wife is the legal heir of her sister. When I contacted your help line for refund I was informed that since I am a subscriber of TOI the unused subscription of my Sister In Law could be credited to my account and that I should send a mail to the CRM duly enclosing the Death Certificate of my Sister In Law and giving my Subscription ID. I sent a mail duly enclosing the Death Certificate of my Sister In Law and my TOI ID ( ID CH[protected]. Since June 16th this issue is pending with CRM ( crm.[protected]@timesgroup.com ). All my reminders till now haven’t been responded. I consider this as a disappointment and an insult to a long time TOI Customer. I even informed the CRM, Chennai that he could send me a one word reply either accepting or rejecting my request. But SILENCE is the answer. I will leave it to your decision and I see an erosion in customer care relation of Chennai TOI. I am considering stopping reading TOI News paper as every day morning when I read I will be reminded of the ill treatment to me for no fault of mine.

P A Viswanathan