Times Of India — Vendor 'Rao Hansraj' of TOI has charged for 2yrs but not providing newspaper copies

Address:

Benett, Coleman and co ltd Delhi , [email protected], [email protected]

I have taken 2years subscription of TOI eng newsppr in 2020. It is valid till July 01, 2022.

Since its a prepaid matter, the company and its associated workers make frauds with people. They anytime stop newsppr delivery. In January, they stopped our newsppr for 16days. In between the time, after so many complaints they restarted on 3february, 2022.

In those 16 days, they were denying that they dont take gurantee of vendor 'Rao Hansraj'. I requested them to change our vendor. They said its a union of newsppr vendors having monopoly of not allowing other vendors to come in their areas and they will do whatever they want.

Vendor Rao Hansraj was asking us to give two cheques again in favour of HT and TOI for 3200/-INR. We denied then he stopped our newsppr

Aftr 16days the company (TOI) assured me that i will get my copies till july 01, 2022 without any extra cost and hassle.

Now, i am again not receiving my copies since May 01, 2022.
I complaint at TOI cc, but their females executives dont register my complaints.
On 3rd may, cc executive Sachin registered my complaint. But its been 5 days we are not getting our copies and there's no one to help us out.

I am attaching my coupons pics till date.

Prepaid matter is just annoying. It made a customer helpless.

I requested company to take action against their vendor Rao Hansraj, but they denied.

Newsppr subscribers are helpless even after paying for 2 yrs in advance.