Times Of Money Ltd — my bank account has been debited for the same amount but no uc cash was not credited to the game

Address:

110001

I Purchased uc cash via in-app purchase of pubg mobile on today via internet banking. Costing rs.1949 for uc credit of 1500+300.

My account has been debited for the same amount but no uc cash was not credited to the game. It shows in my Punjab National Bank account that the money went to times of money limited.

Beneficiary - times of money ltd
Reference id[protected]
Externnal Reference number - [protected]
My pubg mobile id no - [protected]
My pubg mobile id name - tatvakbaby

Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

i attached my transaction details with pdf
& i also send my pubg game account sreenshot

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.