TimesofMoney — prob. in app purchase of pubg mobile

Address:

Pune, Maharashtra

Purchased uc cash via in-app purchase of pubg mobile on 21nov at 11pm via internet banking. Costing rs.799 for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable

Reference no. - igaeupuvw3.

Please see through my problem.
If possible give me refund or credit my uc in my pubg account.