Timex — Non timex watch sold to customer by using timex package and invoice

Address:	Amritsar, Punjab, 143001
Website:	[email protected]

On 19th april i visited to the mall of amritsar (Punjab) for buying a watch for may wife on our marriage anniversary. There is a timex stall on the ground floor of the mall, the timex store display 20% discount on the all watches, i have selected a timex watch having mrp of rs 3000 placed on timex stand. I bought this watch in rs 2400 after 20% discount (3000-20%).

When i gifted this watch to my wife and she opened it and she notice that watch does not display a logo of timex only word platnum written. She asked me if am sure that this watch is of timex. Then i said that that i have bought this watch from a stall of timex and the invoice is also of timex. The sales girl told us that the watch the watch is of timex only and gave the guarantee of one year (Written on invoice), and also told me that if any default occurs in the watch in between the guarantee period, i can get my watch repaired by showing invoice at any store of timex as this is a timex watch. However for assuring this i mailed to customer service of timex ([protected]@timex.com). I got shocked when they replied that the watch doesn't belong to them.

I want to make a complaint against this store as they are selling local watches placed on the timex stand and timex invoice and these people are making huge profits by fooling the customers.

Document attached invoice copy, picture of timex stand, picture of watch and mail response from timex