[Resolved] Titan Company — manufacturer unable to support the spares

Anbarasan Christopher

Address:

560047

My name is christopher,
I am from bangalore.
I am really disappointed with the fastrack services.

I had raised a concern earlier, but they make us run around. Asking me to contact the contact center over the phone. The contact center asked me to contact the service center in mg road.

When a company manufactures a product they should also have spare parts thats the quality of the product.

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Dec 14, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Titan Company Customer Care's response Dear Anbarasan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Nov 07, 2018

Updated by Anbarasan Christopher [protected]
anbarasan.[protected]@gmail.com