[Resolved] Titan Company — Titan Raga Watch

kishor sharma

from Silchar, Assam

Dec 12, 2016

Address: Kamrup Metropolitan, Assam, 781024

I have buyed an titan raga watch on 10/11/2015 for my mom at Rs. 6000/- from chandmari titan store and after few months it stoped working. I have submitted the watch for repair for more than 4 times till today but the problem has not been solved.Last time I have submitted it on 13/10/2016 for repair and asked them to replace the watch as there is no surety that this time also it will not show the problem but the staff reply was that "sir we can't give proper assurance that it will not show problem and we can't replace the watch for you, its your risk to buy this watch". Is this the proper reply that a branded companie's employee gives to the people or customers. 6000 Rs. is not a small amount for us and till today I have not received any reply from them or neither the watch.And every time visit is also not possible for me for the same problem. So I want you to take a special action against them for the harrasment they have given me from last 4 to 5 months.They should not be spared for fooling the customer what ever the company is and hope to get a proper reply from the company and get a replacement for the my loss .

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May 9, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2016

Titan Company Customer Care's response Dear Kishor,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Dec 27, 2016

Updated by kishor sharma After giving such a serious complain about the harresment of a customer from so long till today this company has not given me any kind of proper solution. So how can I trust this site for taking action. Is the complaints of a customer are not important to them and 0 responce