Titan Company Complaints & Reviews

I have buyed an titan raga watch on 10/11/2015 for my mom at Rs. 6000/- from chandmari titan store and after few months it stoped working. I have submitted the watch for repair for more than 4 times till today but the problem has not been solved.Last time I have submitted it on 13/10/2016 for repair and asked them to replace the watch as there is no surety that this time also it will not show the problem but the staff reply was that "sir...

Hi,

I have returned bracelet as it was damaged piece because of poor quality.
Return request generated on 26th Nov, 2016. And I supposed to get refund amount at least by 30th Nov as i have provided Cancelled cheque on same date (26th Nov).

After that I have followed up respective person (Mr. Ved) from Tanishq JM Road Pune, Maharashtra, every time i got answered today it would be done.
But till date same status.

Please adivce

I am a customer of tanishq, bought several tanishq products in the past. So I went there for submitting my monthly installment and requested them to resize my ring which is not a tanishq product. Despite my persistent request, they were adamant not to resize my ring. I couldn't understand what type of customer loyalty is this that I am going there every month to deposit my installation and instead they can't agree to my simple request of...

My Brother have purchase watch in 2013 the extended warranty is till 2018.
The last few days watch is stop working then i have go Titan Service Centre, Tilak Nagar Road, Dombivali East, Thane Mumbai but the your service person has told me the watch has not repair here because the watch is not purchase in our showroom.
If the watch is in warranty so why is reject our product.

Regards,
Sayali Mahajan
+91-[protected]

Dear Sir
This is to put on record my disappointment in your products and also services, which I feel is atrocious.

I purchased a Titan design 6147NM01 from your popular Gariahat outlet Titan world Kolkata on 3rd June 2016. The wrist watch barely ran for a fortnight and it " konked off". I took it to Gariahat outlet and the manager sent it for repairs. Again your watch worked for counted 10 days and I had to lead to your Gariahat outlet once again.

To cut a long story short in a span of 6 months I had to give the wrist watch 4 times for repairs hence I have lost my trust and confidence in Titan a established & well reputed brand.

View above, I want you to reimburse my money with immediate effect felling which I will take up the matters to consumer court.

Sincerely yours
Jolly Basu Ghosh
[protected]

I have bought a tommy hilfiger watch in 31st july, 2015 and paid the warranty for 5 years. But the watch is troubling me for the past 8 months. i have submitted the watch to 3 service centers and they all have kept it for 2 months each at their service center saying we have to send this to bangalore and get it repaired. But all the times i have taken it back its still doesn't work.

I have almost paid 9000/- for this watch but not even a month it has given me the satisfaction. I have again submitted the watch in world of titan at kottivakam, chennai on nov 20, but till now no once has even responded to me even though i have called your customer center plenty number of times.

I am fed up with this worst ever service from such an esteemed organisation.

i had one of your assistant ROSE calling me up for repair but how many times ever i call her up she is not lifting the call.

Please help me in this regard. the watch is just lying the service center just from last 15 days but no yet response.

I had ordered two tanishq earrings through titan.co.in, they had sent the courier through BLUE DART. BLUE DART did not deliver waybill number [protected], but has updated the online status . I suspect that he faked my mother's signature .
on cross questioning with blue dart, delivery man is lying that he has delivered the package .
snsingh
varanasi
up
BLUE DART COMPANY ADDRESS OF VARANASI WHO"S DELIVERY BOY STOLE Siddha Complex, D63/12b, Plot- 172/2o, Mahmoorganj, Varanasi - 221010, Opposite Passport Office, Mahmoor Ganj

My titan watch not working after 4 time repair from titan repair center, i am so un happy with the service provided by the titan as even after 4 time repair my watch is not working. I had to go to repair center again and again at bhopal for repair. Model no.Titan 1587sm01.Shop name choice corner were i have given my watch for repair 4 time.
Hoping for a positive reply and promt action from your end.
Name-swapneel p
mob no.-[protected]
date-30.11.2016

Hello i have submitted my watch for repair since watch gold polish fainted and is under warranty till 25 dec
They have kept my watch for more than 3 months and every time they come with the excuse that company is not responding
I ma seriously pissed off this was a gift and other than my time consumed for follow up my emotions are also being hurt
very poor response from titan pl take it up
Purchase place : Forum bangalore titan showroom
Refernce local slip no.: 120

I have purchased watch though snap deal... When i open it after few days the watch is not in running condition. So i went nearst titan showroom and shown the product, they denied to give service to online purchase items so i went another showroom again got the same answers from them. Even i called snap deal they telling u have to contact with titan showroom only. Now what should i do... Showroom names are world of titans and just in time chinchwad pune.

Thanks with solution for this
Santosh. A
[protected]

Dear Sir,

The event in chronological order are as follows:

1. Visited Tanishq Aurangabad with daughter. Choice the Ring for daughter as birthday gift . Size not available. Order given. Deposited amount 2500/-…. on 31st Oct. ‘16
2. After @ 20+ days, Tanishq communicated Ring is manufactured & requested for collection.
3. Visited Tanishq with family & daughter. Found Ring is undersized. Tanishq...

My fastrack watch was having key probleme so i went to titan watch showroom of wardha, maharashtra, pin:
442001 he have told me "rs.120 for changing of key", then i ask for bill so he generated bill of rs.93 i have paid rs.93 only for key changing of my watch, he have taking rs.50 as service charge and rs.33 for key, i need answer for my two questions:
Why he is taking service charge if servicing is not done? And before i ask for bill why he told me rs.120 for changing of key?

Dear Sir,

I have opted GHS scheme from your showroom Goyal sons Zaveri Pvt Ltd 97 Rajguru Market Hisar Pin code-125001.Scheme successfully completed and I have paid rupees 15000 in advance on 29/10/2016. GHS A/C No[protected] and My order reference number 265.I have ordered a gold chain product code -512115CGGNA100 which suppose to be delivered to me on 22/11/2016 but till today I did not get desired chain. Instead of your representative told that another product come and they have send email to head office of tanishq now after passing so any days m not interested in your scheme.So please returned my money with interest to me. Kindly resolve this problem as soon as possible and also find the below attached receipt.

Regards
Sachin Bhardwaj
[protected]

I Have purchased watch from World of titan Faridabad in October 2014 and since date of purchase watch is not working properly.

Showroom has repaired the watch but still watch is not working.

Finally I have complaint in customer care vide complaint no 1285172 DT 26.8.2016 and showroom has given me watch after reparing.

Still watch is not working

Please solve the issue

I had purchased a black ceramic women’s watch from titan purple collection in the tambram titan showroom. The strap of the watch detached at one end so I went to the tambaram titan showroom for help but they refused to help me and sent me to the T.nagar titan showroom for service. They also initially did not accept my complaint after continuous pleading they took the watch and told they will repair it for me. After a month I went to receive my watch they said we do not have spare parts for this model so they gave a voucher for the price of my watch. I had been foolish enough to buy the same watch again as I liked the model, and the same issue repeated again the watch strap detached from one end. I went back to the T.nagar showroom to get it rectified they initially refused to help me later they accepted and did some temporary work and got it fixed. After a week again my strap got detached from one end. This time they told me to write a mail to customer care. Please help as this is a very costly watch and there is a problem with this model.

I loaded a new battery into my titan watch @ur malleshwaram bangalore outlet but within few hours it stopped working. When checked at the same outlet they said to get a full servicing done for the watch but i didn't give at the same time. Later i checked at a local shop and found out that the battery was still the old one. Disgusting to have such a response from such trusted brand.

With reference to the above subject we are given to m/s sri sai agencies, opp old bus stand, dharwad580001, karanataka dealer contact no[protected] for belt replacement (strap change), now the people saying that as of now belt not available and saying that we can buy back the item at 85% of present market value of rs. 6495. Kindly help in this issue and we are awaiting your valuable reply...

Dear sir
Pls see complaint of my watch ref no1016AN11217B1511 date 9/10/16.sevice center timenotice given me date on 31/10/16.and I visited office at Gurgaon device center he said we already send watch Bangalore but not come, so if watch comes in 1 week I will inform to yu or yo Wii contact bill. Phone no but no any person phone not pick up now what I do pls tell me sir
Thanks
P mohanty
[protected]

Dear Sir

Please find below mentioned communication had with Titan:-

With lot of agony I am bringing to your kind notice the following:-
As suggested by your executive over phone to day I went to TITAN service center to collect my watch and requested them to provide the service voucher along with the watch, but they refused my request to give the same and I have tried to meet the head of the service center but he was too busy...hence I could not escalate the same to him and came back without collecting my watch.

As informed through my earlier mail since the purchase this was 4th time that I have given the watch to repair . I strongly believe that it is a manufacturing defect.Hence request you to look in to the matter and do the needful

Regards
Kameswara Rao. Peri
[protected]

I had purchased spectacles with lens - item code : FVO066AA on 30th Sept 2016 from Santa Cruz West. The frame did not fit correctly. I had to visit the store 4 times to repair it. Finally, on 8th Nov 2016, I went to return the same.
The frame was replaced item code: FVO0253AA. However, when it came to the payment balance, I was told by the executive, Pankaj, that under warranty, the difference will not be paid to me neither by cash nor credit. It is under their company policy not to give any credit. Hence my question to Titan Eye Plus is - Why cannot a customer get a refund of a recent purchase in terms of a store credit?

Thank you