Titan Eye Plus — It's been more than 10 days not received specs

Address:

Vile Parle East, Mumbai

Receipt No. - A4Q0005527
Receipt Date - 25/03/2021

I have purchased new specs from Titan Eye Plus, Vile Parle East Store by informing them its an emergency and needed by 31/03/2021.

Its been more than 12 days now I have not received my specs and due to mini lockdown they have kept closed the store. Other than Titan Eye Plus all optical stores are half open for emergency purpose and providing service and only this store is closed fully and unable to reach to them.

I have a request to them to pay me FULL REFUND and resolve this issue as I cant wait more and expect any kind of good service from them anymore.

I cant wait for a month to open the lockdown and their store to get my specs.

Taking specs from Titan Eye Plus is just waste of time and money.