| Address: | Office Address - 356/357 Basement Floor, Sultanpur, New Delhi, India, 110060 | | Website: | www.tjori.com |
I placed an order on 19th Sep and yet some items are yet to be delivered. To top it, they delivered some items out of which one is a wrong item. I have been emailing them regarding these issues and nobody is replying since September! I am extremely frustrated since their phone number is suspended due to Covid (phone suspended due to covid?! That's the point of working from home - use your phones and emails!!!) and nobody is even replying to my emails since September. There is no other way to resolve this! And they have taken full amount for the order (not a small amount! It is: INR 6187!!!) and are not even replying to my emails about wrong delivery and incomplete delivery! This is complete robbery to be honest.
Order ID is:
[protected]
Issue number 1 is: I sent an email on 28th Sep saying: "One of the items that I ordered is Golden Pentagon tea light holder (see pic attached of what I ordered). It got delivered to me but the wrong item got delivered. I got a rectangular tea light holder delivered instead."
For this I received a reply (stated as #238225 in their email) saying I can exchange it or return it. Please remember it was their fault that they delivered a wrong item and not mine! I replied on 29th Sep asking for an exchange. after that I did not receive a reply. I did not receive the correct item. There has been no exchange and no communication at all. It has been one full month since then. I'm extremely frustrated about this and I find it to be very unacceptable and fraudulent behaviour on Tjori's part.
Imagine the number of times I emailed and how much time I spent writing all those emails!!!
Issue number 2 is: It has been almost 40 days since I placed the order but I still did not receive one item yet. They haven't replied about this also. For this also, they obviously took full payment upfront! And yet no delivery. What does one call this? Fraud/robbery?
I emailed them one last time today (28 Oct). If I don't receive a reply and they don't resolve this, I'm going to take next steps (social media and consumer court).
Don't ever buy from Tjori. They will take the money, they will not deliver, they will not reply to your emails, their phones won't work, they will deliver incorrect items. Everything that can go wrong in an order will go wrong, that too with full payment already done! Worst e-com website and company and total FRAUD. Was this information helpful? | 
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