TMT Bus — Not sending the bus of khidkali from thane and rude behaviour of conductors

Today I went for my college, I reached the bus stop near railway station, I reached there at 2 :03 pm for khidkali bus then I asked bus conductor when it will come..he replied with a very rude words that we will inform you when it will come...we said okay..there was a unknown leady with me there who is pregnant and also along with her daughter she was waiting there till 1 30 pm approximately.
I again went to the conductor to know about the bus detail he said that.. बस आके ग गई.. don't know how..he said that bus will come at 3 pm we said okay again but the bus arrived at 3:55pm..we the student were horribly tired and the pregnant lady too..If any handicapped or pregnant lady lead to any serious illness by waiting too much there who will be responsible..you people?
I am writing you this letter to draw your attention please make frequent bus network in khidkali from thane as soon as possible..I am going to send this letter copy to the home ministry and the cmo office for further risk.
Thankyou
A responsible citizen.