Tolexo — Low quality product and Customer service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:	www.tolexo.com

I have written this to Dinesh Agrawal, but also wanted to complain here on the portal.

I purchased a LED bulb from Tolexo for the first and the product is very low quality, many bulbs burned out soon and also bulb brightness was not at all good.

So due to this reason I called up Tolexo customer care to inform the same and look for a resolution, but the response given by the customer care executive was not at all satisfactory. Hence I asked him to transfer the call to some one senior, but the executive told me there is no one senior available on the floor, without thinking how customer will feel. I did request many time, but the answer was same.

I am very disappointed with the service and the product and cannot escalate, as I didn't got a chance to talk to any senior. So I thought let me bring this to your notice. I would like to continue shopping but now I feel if this is the service then it's not to continue any more. I took the name of the executive and his manager, but don't want to reveal.

My purchase details are as below.
...
Dear Ishwar,

Greetings from Tolexo.com!!

This is in regards to your Order ID TOD[protected].

We really apologize for the inconvenience caused to you.

We understand your concern, However, we would like to inform you that we have already dispatched your order from our end and it will be delivered to you very soon.

Please find below the tracking details:

Tracking number:[protected]
Courier name : XPRESSBEES


We appreciate your support and patience in this regard.

We also would like to inform you that you can track the exact status of your order using below link.

http://www.tolexo.com/trackorder/index/

For any further assistance, Please call our customer care at[protected] or write to us at [protected]@tolexo.com .

Thanks and Regards,
Neetu Sharma
Tolexo Customer Service Team
...

Regards,
Kumar Vinayaka J Hiremath
[protected]