[Resolved] Tolexo — Products not being delivered on Time and arbitrary cancellation of orders without intimation

rubberpatel

from Mumbai, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.tolexo.com

I had placed order with TOLEXO for 2 items: 1.) Bosch Small Angle Grinders, GWS 6-100, 670 W, 11000 rpm (SKU No. T06BOS0011-79) 2.) Snap N Grip Multipurpose Wrench (SKU No. T04NPN0001-79) Order No.: TOD[protected] Order placed on 28th December 2015 The committed dispatch was within 24 hours Today, on 1st Jan when i enquire about the products, I am informed that item no. 2 (which is a low value item) has been dispatch and the order for item no. 1 was cancelled on 31st December 2015 without informing or consulting me. They again placed the order for the same item (again without my knowledge) on 31st December 2015 (order no. TOD[protected]R-1) and on follow-up from my side, I am informed (by a lady named Shivani) that it will take 6-8 working days for the product to be dispatched !!! How can any company do all this without informing / consulting us ???

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Mar 1, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Tolexo Customer Care's response Dear Mr. Patel,

Greetings from Tolexo.com!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your order was recreated to procure the ordered goods from other vendors, so as to arrange the delivery of the order.

We hope that you have received your order and your complaint has been resolved.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani