[Resolved]  Tolexo — Taken the money and not delivered the product

Address:

Mumbai City, Maharashtra

Hello my name is Kiran Aurora and i'am from Mumbai. Recently i made an online purchase at Tolexo.com for a product. I made the payment online through Paytm.com, I also got a confirmation email from tolexo.com stating that they have received the payment and the order is confirmed. I made this purchase on 17 April 2015. I still haven't received the product. I contacted the customer care several times through phone and emails and every time I got the same reply saying that the product is packed and will be dispatched today but that doesn't happen. I also have their emails stating the same. I think these people are fooling me and this company is a fraud. Since the past 2 weeks they are saying it will reach me within 3-4 working days but that is not happening. I require your help in this case. Below are the order details: Order no: TOD[protected] placed on April 17, 2015 Product: Black & Decker A7073 powered screwdriver Amount: Rs. 676.70