[Resolved]  Tolexo — tolexo is not refunding my payment

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Mumbai City, Maharashtra

hi I have ordered one DVR from Tolexo on 6th of Feb and after a period of 30 days they said that they do not have the product in stock as the vendor refuse to ship the product, then they said that they will refund my payment which i had paid online but till date i have not got my refund my mail conversation is below : Till date I have not received any refund on my account it is almost 2 month now I have not got my money back Regards sandeep From: Tolexo Online Pvt Limited [mailto:[protected]@tolexo.com] Sent: Tuesday, March 03, 2015 12:17 PM To: [protected]@gmail.com Subject: Re: [#49437] [Support] FW: Tolexo: Order # TOD[protected] update Dear Sir, We apologize for the bad experience that you have faced through this entire period. We have initiated a refund request and the same will be updated to you shortly. On Mon, 23 Feb at 5:12 pm, Laxmicomputerservice <[protected]@gmail.com> wrote: As expected still I am waiting for your reply or on the issue please pay my payment back which I payed for this order online Regards sandeep From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Friday, February 20, 2015 4:30 PM To: '[protected]@tolexo.com' Subject: FW: Tolexo: Order # TOD[protected] update R u all playing some kind of game with your customers as I had already made the payment on 6th of feb and had not received any confirmation about when my ordered product will be deliver to me and I had not received any reply to my previous mail also after I checked on your website today it is written that my order is canceled I was shock, I called to your customer support after waiting in a long call queue I got reply that it was canceled due to stock not available I am very very disappointed with your service and if it continues you will soon vanish from the market because there are much better service provider available online Please refund my money back From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Monday, February 16, 2015 11:13 AM To: '[protected]@tolexo.com' Subject: delayed in the delivery of the order Hi, I m very disappointed with the kind of service u r giving as I m waiting for my Order no : TOD[protected] Which I had given on 6th of Feb but still it is not delivered as it was mentioned on your site that it will be delivered in 3 days after order so please let me know what happen to my order as I had not received any update about my order Regards Laxmishankar singh [protected] From: Sales [mailto:[protected]@tolexo.com] Sent: Friday, February 20, 2015 10:36 AM To: Sandeep Singh Subject: Tolexo: Order # TOD[protected] update Dear Sandeep Singh, Thank you for confirming your Order # TOD[protected]. Your order is under processing and will be dispatch very soon. If you would like to get in touch with us, please write to us at [protected]@tolexo.com or call[protected] Please find below the details of your order. You can also check the same by logging into your account. [protected][protected][protected][protected][protected]--- Your Order #TOD[protected]placed on February 6, 2015 6:52:07 PM IST) Billing Information: Payment Method: laxmi shankar singh singh Laxmicomputerservice 303 dighenagar chs fithwaa road elphinstone Mumbai, Maharashtra, 400013 India T: [protected] Shipping Information: Shipping Method: laxmi shankar singh singh Laxmicomputerservice 303 dighenagar chs fithwaa road elphinstone Mumbai, Maharashtra, 400013 India T: [protected] Free Shipping - Free Shipping Item Sku Qty Subtotal Dahua DVR, DH-HCVR5108H-V2, Recording Capacity: 720P T10DAH0033-647 1 Rs. 4, 518.00 Subtotal Rs. 4, 518.00 Shipping & Handling Rs. 0.00 Tax Rs. 564.75 Grand Total Rs. 5, 082.75 Happy Shopping! Customer Services Tolexo.com