[Resolved] Tommy Hilfiger — Pathetic, cheap quality of watch - needs replacement | |||
I purchased a Tommy Hilfiger wrist watch on 22 November 2013. In july 20014 itself, the belt is totally into pieces. The worn out, rugged, everything that can happen to it.Also the watch has stopped working. I really did not expect this quality from a brand like 'Tommy'. Have spent 5500 on this watch and it didnt even last a year! I want a replacement of this watch. I am following up with the Titan team (as in India Tommy Hilfiger customer support is provided by Titan) since 23 Sept. Till now have dropped 5 mails and 4 calls! But n response. When I call up they say my issue has been escalated, but have not received any mail or call guiding me what to do next! Am really annoyed by the way Titan/Tommy treats their customer! Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our help desk team on 18/11/2014 and the ticket number is as follows :699856. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve