| Address: | Toolsvilla e-services LLP, Nachan Road, Benachity, Durgapur-713213, West Bengal, India. | | Website: | Toolsvilla |
I have placed an order for oil free air compressor with order number11025936 on 7th july and also paid an advance of ₹1000 as surety after the customer service team called me and sent me a link to pay the amount. After paying the amount.. The customer service team again called me to inform that the product which i ordered (18l) is not available and they have (25l).. Having paid the amount.. I agreed to take the 25l. It was dispatched on 9th of july and still didn't reach the destination i have called the customer support team mr. Ram kumar and ms. Jyoti.. Around 40 times since the last 9 days... Phone number:[protected] every time i call them... They say only one thing... Your order will be delivered soon.. We have sent the details to our support team and you will get a call in 3 hours... They have never called back... And again when i call them... They have only one answer.. The order will be delivered soon.. We have sent your details to our support team... They will call you in 3hours... As this has become a headache for me i have called them to ask for a refund... They neither processing the request for refund nor are they delivering my product.. They say only one thing... We will deliver to your product soon... We have forwarded your details to our support team... They will call you in 3 hours... I even requested them to provide me the contact information of the courier service... So that i can contact them directly and collect the product myself... But they and not even giving me the contact information... I wanted the product urgently... But these people are troubling me... This is a headache and loss of revenue for me..
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