Toothsi — Company Not yet refund the amount

Website:

makeo.app/toothsi

Hello Sir/Madam,
On Dec 25th 2023, team took scan and I have opted toothsi product through EMI option which will be starting from Feb 2024. Since I'm not satisfied with the plan I raised the concern and I have cancelled the plan in 3-4 days after the payment. It's been more than 15days still I didn't get the refund amount. since the amount is not refunded in bank, and I have also not used the service yet, still the bank is taking charges. I have been calling the customer support for a long time. But still the refund process is not completed yet. Kindly take immediate action as soon as possible and provide the refund amount and do the needful as earliest.