Toothsi — Toothsi Regarding my refund payment status of Rs.11000 UID : TSGR[protected]

Website:

makeo.app

Dear Team,

My Toothi UID : TSGR[protected]
Name : TANISHQ MALHOTRA

I have made the down payment of Rs.11000 on 19-JUNE-2023 through Gpay
UPI Transaction ID :[protected]. I have attached all the proof for your reference with this mail.

They said total cost would be Rs.44999. As am not financially stable, I requested toothsi support team via email "[protected]@toothsi.in" to cancel my plan and asked to refund my down payment on 19-JUNE-2023 itself.

Since i requested for refund, they are not responding, always their support team telling smilebuddy team call, but they are not giving any confirmation of my refund payment request initiated. they are telling always its not possible regardless of not opting any service. they are not giving escalation matrix and contact number also. seriously not able to understand why they are taking this much of time to initiate refund of payment Rs.11000 after i requeted them properly.

Kindly please help me to get my refund payment Rs.11000. Its my hard earning money. please team, please help me.