[Resolved] Toplite Holidays — Fraud and not responding after payment

sachinjain.aims

from Mumbai, Maharashtra

Sep 23, 2022

Address:

Calungute Goa

We were caught while on holidays in Goa by some random stranger who took us in Neelam Grand Hotel in Calangute and gave us detailed presentation on the plan and fooled us to sign agreement with luting benefits in line with other club memberships
We paid 110000/- for membership which was to begin within a week
Soon when started to contact or check more details, the calls went unanswered and mail's went without response or delayed response still trying to fool us by giving different reasons for delayed response
The executives and customer care aren't responding and based on various reviews and complaints online it's definitely a scam and fraud by white collar people operating from well established hotel in Goa
I requested them to refund and cancel membership, but they aren't responding on th same
Kindly assist to get my money back please

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May 15, 2023

Complaint marked as Resolved

Toplite Holidays customer support has been notified about the posted complaint.

Sep 23, 2022

Updated by sachinjain.aims Customer Care - [protected]
Email - [protected]@topliteholidays.com
Email - [protected]@topliteholidays.com
Zakir and Arbaz were the executives who explained the plan in the hotel and now even they are not responding or replying to our calls or messages

Really disappointing to see such planned frauds and scams happening at such high rated vacation places
Police and Governement should take some strict action to safeguard the tourists and prevent from such frauds and scams

Oct 07, 2022

Updated by sachinjain.aims Can someone look into and provide proper resolution ??? Still awaiting to hear back and for refund of entire amount at the earliest possible

Verified Support

Apr 12, 2023

Toplite Holidays Customer Care's response Dear Sir

We are sorry to hear that your experience with our company has not met your expectation . Customer satisfaction is our top priority and we are truly sorry that was not demonstrated to you. While we love the opportunity to regain your trust, We understand how frustrated you must be.