[Resolved]  Toplite Holidays — Fraud Company- Need Full Refund

Toplite Holidays — Fraud by toplite holiday in goa
Pooja Bijlani
from Ulhasnagar, Mumbai
Jan 25, 2023

Respected Sir/Madam

My name is Pooja

My husband and I got caught in a scam of Toplite Holidays Private Limited Company on 23rd November, 2021 in Goa.
We were going for a walk on Calangute beach, on the way we were stopped by the company hired man, he told us about his hotel anniversary that today is his hotel anniversary so he has a proposal for couples in which two cards will be given, if we become winners then we will get gifts at their hotels, by opening the cards she become the decided winner. We got caught in his trap and went to his hotel NEELAM GRAND HOTEL.One of their condition was that they would scratch the card after we walk around the hotel and Know about their membership. We went to the hotel and then they took us to a room where all the couples were already seated. We were also seated and explained how we can save both our money and time by subscribing to this company. Amisha through his list explained to us about the places to visit around the world, then showed us some pictures of couples traveling to different places across the world through this subscription. We also decided to take the plan, we found this plan easy and affordable as it covers both national and international tours.
We are fully promised that we will get free pickup and drop facility, 4*, 5* hotel, and 9000 maintenance charges per alternate year if we will travel through it, and nothing more.We decided to take an alternate 10 years plan which was of Rs. 78000/-. I had less money in my debit card, so we were offered EMI. Asked to do EMI from credit card but due to slow internet, he converted EMI from his laptop. We were not even given a chance to read the agreement and they took our signature.
we came to our hotel and read the review of the company, there were many negative comments regarding membership, we understood that we were caught in its trap. There was talk of getting the travel card in a month but that too did not come.
Now, no one is answering our calls, we want to cancel our membership and want our money back.
I humbly request to Indian government & Tourism Ministry of GOA please look into the matter and ask this company to return the payments. These Highly Organized frauds with Honest & Innocents Tourist which bleed honest citizens from their hard earned money.
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May 17, 2023
Complaint marked as Resolved 
Toplite Holidays customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2023
Toplite Holidays Customer Care's response
Dear Ma'am

We are sorry to hear that your experience with our company has not met your expectation . Customer satisfaction is our top priority and we are truly sorry that was not demonstrated to you. While we love the opportunity to regain your trust, We understand how frustrated you must be.
Complaint comments 

Comments

Hi Team,

Any update on the dispute raised?

Thanks,
Pooja Bijlani
Hello Pooja I would like to know that the complaint has been resolved? did they provide you the money back or holdays ? I am trying to file a police complaint agaist them - wolud like to connect with you and all others who are cheated by them. please comment if you too are intrested in providing the sign for the complaint.

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