Toplite Holidays — Non cooperation

Address:

GQR7+3WJ, Aguada - Siolim Rd, Baga, Saligao, Goa 403516

I had purchased a holiday plan with them. But when ever we tried to avail the package they neither pick the phone nor respond to the mails. I feel that they are fraud. It's very harassing and continued over a year. Don't know what to do.