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[Resolved] Toplite Holidays — Not providing services after taking money
This is the 2nd time i am raising a complaint here agaist toplite holidays. They have told to provide 5 star hotels while taking the membership. The list they provided for the hotels - are all 5 star. But when we book the hotel for stay at that time they will not provide the stay in those 5 star hotels they will provde stays in cheap - remote location hotels - like 2 star that too without complementary breakfast. We have to beg again for breakfast even though it was included in the membership.
I am attaching the list of resorts they provided to us 2nd time. 1st time was when we purchased the membership - those hotels are already gone from there list already. This is the list they provided 2nd time. from this list also they are not providing the resorts - all they say is inventory is full or closed. they are scammers and fraud people. there is a lady in customer care who will never pick up your call. But when she wants to close this complaint she will call you directly. My father is lawyer in supreme court - i will take them to the court and make them return my money.
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Jun 15, 2023Complaint marked as Resolved
They have asked us to remove the complaint. Then only they will provide the booking at the hotel for jaipur. They did not provide the resort from there list. They offered kanchan kesari village resort at jaipur which is not as per our expectation. Also the customer care lady is not talking on phone, she just says that headd office se bola he to remove the complaint. When we ask her to make us talk with head office she cuts the call. I am not happy to resolve this complaint but i have to because otherwise they will not provide us accomodation in there 2 star resort.. please do not take there membership.
Toplite Holidays customer support has been notified about the posted complaint.
May 25, 2023Toplite Holidays Customer Care's response Dear Ma'am
In respect with your above complaint we hereby inform you that you have availed 2 holidays with our company and also you have requested to availed one more holiday with us.