Toplite Holidays — Not responding after taking money

Address:Areia De Goa, Opposite Riviera Palms 1, Near Crazy Crabs Restaurant and Arpora Panchayat, Arpora, GOA 403516

Date of incident:[protected]
Description of incident:

I was caught by scam from Toplite Holidays Pvt Ltd. We went for vacation to goa and one person reached us with scratch coupon and ask that we may get a free gift and you have to listen to our offer once. We agreed and visited NEELAM GRAND HOTEL which was part of their company ( as per their saying). Initially we listen to them and then denied to take membership as we don't travel often and membership was also too high. They were not letting us go and offered 50k memberbership for 5 years and waveoff the EMI and taxes, so transaction would be for 42k but services will be for 50K they said. Also they were not letting us use cellphones so that we could investigate about the company. Finally they succeed in convincing us and we paid the membership through EMI.

in Oct 2023 around 23 we decided to plan holiday so I called customer care services to get details, but no one answered. So I keep calling till 3-4 days. Finally customer call number replied and got angry on me said that why don't you understand it's a long holiday of Dussehra and I had taken leave, also denied to give any information about my membership and asked to do mail.

Then I got busy in somewhere else and sent mail on 27 Nov 2023. But mail delivery failed for "[protected]". So tried to reach out another email address which were provided on welcome kit, "[protected]". Mail delivery failed for this email also. As a next step I tried to get contact details through website but it is also down.

Desirable resolution:
They have cheated us and not providing proper customer care. I request you to please help me refund my 50K INR.
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Toplite Holidays customer support has been notified about the posted complaint.
Jan 18, 2024
Updated by VikashLad
It's been a month still no response from anyone. Also emails and numbers are out of reach
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    Toplite Holidays Phone
    +91 87 9389 5957
    +91 83 2299 4398
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    Areia De Goa, Arpora, Bardez, India - 403516
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