Toshiba India — I cant able to get the grievance mail id.

Address: Erode, Tamil Nadu, 638011

I need to know the contact no or mail id of the grievance cell or escalation department of toshiba. I didn't get good response if i write my problems to [protected]@toshiba-india.com. Since all complaints are monitor by this mail id they didnt even care. Also i can see my mail are responded only by one guy (Manoj sharan) at all time. May be toshiba is having only one member to handle all queries. I feel proud when i bought when i bought my toshiba tv but when i face some tech problem try to report to them the response is so bad. Trying for last 1 month to get help. But nothing helps. They are not responding well. So i need the number for escalation. Wonder how come such big company operating without disclosing the escalation matrix to end customers.