Toshiba India Complaints & Reviews

Purchased toshiba laptop for bank of india. When powered on it shows the message rtc battery is low, so plz guide. It is under warranty cover.

Yours faithfully,
Amit kumar
C/o, bank of india
Gujarat zonal audit office
4 th floor, bhadra
Ahmedabad-380001
Ph no.[protected]
Mob. No.-[protected]
Purchased toshiba laptop for bank of india. When powered on it shows the message rtc battery is low, so plz guide. It is under warranty cover.

I've been having problem with my toshiba. I have called the call centr ms. Archana doesn't want to register my complaint telling that to repair the washing machine it will take 3 to 4 months and she told that visiting by technician and he will charge rs. 500 to rs.1000/- to say the spare parts is not available and take time and do not want to register complaints, whereas i have talked to a service manager where he is insisting to register complaint then only he will send the technician. I am calling the service center and manager for the past 3 days but could not succeed.

What type of service cernter is this? No parts available; no one wants to register complaint; call center giving the information 'sorry for the inconvenience" if there is no spare parts, why toshiba is selling their brand items in india or abroad and to fool people why wasting call center staff?

My question is, if you do not have the spare parts, if you do not have a service centre that can take care of the issue, why have a call centre and fool people. These technicians that come over, charge you for nothing that they do and then tell you that your equipment can't be repaired. Consumer coplaints can able to inform whether we can aproach the consumer court to settle the issue?

Email id [protected]@toshiba-india.com

Model no: aw-a800mbk

Sir,

I had purchased one no. Toshiba led tv with following details
S. No. F116d2j00023u1,
Model no. 32p2400ze
Bill no. 225 dated 18.07.2015 (Book no. 2)
From m/s. Jeet electronics, madanpur khadar, new delhi-76
With extended toshiba warranty of 2 years warranty unique service pack id exb23fbk1.

*first complaint no. Tiplsr28xho2720, dated 28.10.2017 for non-functional of display was resolved on 19.01.2018 and delivered on 22/23.01.2018.
*second complaint no. Tiplsr212i00313, dated 21.02.2018, whereas it was delivered on 12.03.2018 and was broke into / damaged by the delivery boy and the same was taken back. Again they brought the said broken led tv for delivery and was not acknowledged / accepted by the undersigned being in broken / damaged condition.

The said toshiba led tv is still awaited from the service center.

It is requested to please arrange to direct the concerned company to provide the new led tv within one week of the same feature to the undersigned so as to resolve the matter as the said article is still under warranty.

Hoping to receive a favourable consideration at your gracious hands at an early date.

Best regards
Man mohan tiwari
Mobile no. [protected]
[protected]

Dear sir,
I had purchased few years ago Toshiba LED television, In my Toshiba 25 inch led tv, USB pot & HDMI Pot not working.
Kindly help and send technician for repair.
Four or five years ago I purchase Toshiba led tv. It's working nicely. But last one week suddenly usb pot and HDMI pot not working. Kindly resolve.

Thanks & regards,
Himanshu pandya

I have purchased my toshiba led 40l5400 android tv with serial no e393d6j00450v1 on 24th apr 2015 via snapdeal. I received my led on my address on 27th apr 2015, after which i had called toshiba customer care for installation and also the extended warranty. On 28th apr 2015, service engineer visited my house and installed the led wall mounted. Also provided the 2 year extended warranty card for which i have paid rs.800. Service engineer asked me to send sms in the format mentioned in the warranty card on the number mentioned in that. After which i had received a sms of confirmation.

Service engineer confirmed for the extended warranty and left.

On 13th feb 2018 when i was facing issue with my usb in led, i called customer support person, they are mentioning your extended warranty is not present in database and i need to contact corporate mail id for this and provided the this mail id. I mailed all documents along with proof of my bill that i had sent mail on the number provided. Only i was not able to show confirmation message as on the mobile which i received is been dead now due to fault in mother board, so not sure how to recover the message.

Toshiba is not helping at all and due to there system failure which doesn't register my sms in there system they are denying the warranty service for which i had paid rs. 800 at the time of installation.

Please help me on this.
If required i can provide all the proofs as i mentioned.

I have lodged a complaint for defect in toshiba led tv. The tv is in extended three year warranty period.
After frequent chase up to toshiba also, the complaint is still open.
On asking the toshiba guys again nd again, i get to know that my complaint was closed withput attending it. This is the height o[censored]nprofessional behaviour and is not less than a fraud with customer.
Till date on asking them i am getting reply that mother board is not yet received and will be replaced once recieved from company

I purchased a toshiba 40inch LED TV on 2/04/2015 which is 3yrs warranty but it damaged on 27/12/2017 I registered a complain with complain no SR011I00022 on 01/01/2018 and service technician told me that mother board part has been ordered on 05/05/2018 but till now didn't any response and calls for my tv repair I want to know how would be long for the warranty part order received validation. And I want to know where I complain it to resolve.

I purchased a 3tb ext hdd in dec 2017. It stopped working.
Sn: 373tsbl4stt1
I called toshiba and spoke to almost 20 people. Each one gave me a different ph number. When i called that number i was not that it's not the right number and i need to call some other number.
Looks like toshiba did not educate their employees about which number to give. For that customrs like me are suffering.
My problem is not resolved.
Very dissatisfied with your pathetic customer service.
Should share this in social media so that my friends does not do the stupidity of purchasing anything from toshiba.

Hello sir,
This is regarding the toshiba led tv purchased on may 2015 from radhika home appliances pimple saudagar, pune.
The tv have display problem now and, i have raised service request to radhika service center. They have initiated the service to toshiba authorized service. The service person from the toshiba authorized technician came and checked the warranty card. Actual warranty written on the card is 1 year comprehensive...

Dear sir
My brother has bought a hard disk of your company toshiba.. It is only 8 months or less that it stopped working.. The hard disk got corrupted automatically.. I am out of my data as well as my work.. My laptop has stopped working for me.. Can you please tell me what to do and why this happen to my disk. Please issue me a new one..
For information
Disk drive : mq01abd050
S/n 377pc4r3t sb1 hdkeb03a1a01 t
Dc+ 5v 1.0a date: 07mar2017

Yours faithfully
Mohd ayoub dar
Kakapora, pulwama
Srinagar
State: jammu & kashmir
County : india
Pin : 192304
Email: [protected]@gmail.com
Cell : [protected]

Hello there...
Would like to let u know that this is our second lcd tv (Model no. 32p2400ze) o[censored]r company which is in defect. Also regret for the purchase of your product which we believed was a good choice.
However, we followed the process of informing your authorized dealer about the complaint and their visit gave us another shock of spending more bucks for the same product which is unacceptable.
It's really sad to spend so much money on tv which gets defected within 2 years of its use.
Hence i request the authorized dept. Or the person of the same company to do the needful and sort this issue as soon as possible, if not then we shall move legally.

Rgrds
Shyamlal s
Mob. No. [protected]/[protected]

I purchased 4 toshiba ac from lucknow 2 years back and now none of then is
Working. The dealer is suggesting me to get the ic of all 4 ac replaced
Which will cost me around 2 lakhs. I wanted to know if after every 2 years
Ill have to get the ic’s replace and spent another 2 lakhs. If there is a
Problem with all the ac right after the warranty period expires then it is
Likely to happen even after i replace the current ic. I am ready to pay the
Charges provided that it does not happen every year.

This is not possible and i wanted to know if anything can be done. The
Dealers are not entirely supportive and do not have any advise to offer.

I tried to get help from various company numbers but none has been provide
. So its my request to the company to please let me know if this is the
Quality of produc

Our tv is not working properly, picture is not coming. Our tv model 32p2400ze is purchased on 16th, may 2015 from vijaydigital, grand plaza, gt road, chandana brothers complex, guntur, andhrapradesh. With a warranty period of 3years. The warranty card number is t0282350. Now they are not responding properly. We are requesting you please enquiry about it and help us as early as possible

I have purchased toshiba tv in june-15 to croma outlet and also purchase 2 year extended warranty card. Last one my tv problem so i am complaint to toshiba service center and i give tv for last week date on 13.12.2017 at krishna service but till date no solution for this. Without tv life is boring so please help me for this matter.
Thanks
Prateek waghela
[protected]

I purchased toshiba cricket series led. Now this tv is not working and it's under waranty, i lodged the complain on 15th november 2017 on toshiba customer care, engineer visited at my home on 17 nov 2017. He told me that we have to change the parts, and till date i have to wait for change the parts. I discussed many times on customer care, each time they said that you have to wait few days. Then i got a mobile number from toshiba customer care regional manager mr. Pramod - [protected]. I also discussed my problem with him many times at the end he told me that our company not running fine so we didn't have a parts, and you should wait. But he din't give me any exact timing when he repaired or change the parts of my tv.

My complain reference number of toshiba sr15yh00784.

Kindly do the needful. So i got the solution for my problems.

I purchase the toshiba led tv from vijay sales, andheri w mumbai still in warranty period. Due to problema in tv, service center person pickup my tv before 2 months and provide me receipt. But still not repaired my tv and when asked for the same give me the reason as panel of the tv not available. But not confirm when it is available and repair my tv. It's worse service by toshiba.

We bought our toshiba smart led tv on[protected]. We lodged complaint in june, 2017 and till date the complaint has not been resolved. I made visited vijaysales and even they are not cooperating at all. Toshiba people do not bother at all and till date we have not been contacted by either toshiba or vijaysales to resolve the complaint. The tv is dead for last 6 months. An absolute waste of inr 85000.

​Hi,

I bought a Toshiba TV on 2014. The TV stopped working after 11 months. so i logged a complaint and the service personnel visited my home and confirmed that the panel is faulty and said a new TV will be provided since the TV was under warranty. I was not satisfied with the default alternatives offered and picked 32L5400ZE model by paying an additional amount. This TV also started to have problem in 10 months. The problem...

I have purchased an toshiba 40 inch led tv on[protected] with 2 years extented warranty valid till[protected] from abelectronics mohan sing market rk puram new delhi.
The tv is not working and they do mot want to repair as they say they do not have received sms for the extenred warranty which was sent on the day of installation itself. They say panel has gone and asking rs. 33000/- for the panel plus installation charges for a simple 40 inch led taken at 52 k - afterwards prices further fallen.
Also the tv panel gone so quickly shows bad quality of product

Since our tv (Model 32l2400ze, sl. No. E51x25h00657ki in the name of my father sri gopal ch. Nandi) was out of order (Sound was coming, but picture was not visible) i contacted your authorized service centre, technoplaza, sodepur, west bengal ([protected], [protected]). They informed that service charge of rs. 690/- is to be paid. After checking, representative sri sudip, [protected] informed back-light had to be changed, for which price to be paid separately rs. 5, 000/-. The total amount paid was ts. 5, 690/-. Since it is your authorized service centre, i had no other option but to agree. He did the job on 03.12.2017. However, he did not give any receipt or bill in this regard. He has given only a service work order. On being asked he informed that the service centre does not issue bills because of gst. He did not return the back-light which he replaced and informed that the cost of back-light is more and since he has given discount, he did not return the item. After replacement it has been seen that it is a very small spare part and it is unbelievable that price of the same is more than rs. 5000/-. However, he informed that he does not know the actual price of the said spare parts.in view of the above, please inform,
I) whether you encourage your service centres not to issue bills?
Ii) whether amount he has taken is correct for the said service.
Please inform at the earliest.

Santanu nandi
[protected], [protected]@gmail.com