Toshiba — Toshiba - Bad customer service

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New Delhi, Delhi

We purchased a Toshiba LED TV Model number 32PU200ZE on against the Invoice number SN-1265 in the name of Sachin Bajaj on[protected] from Prakash Trading Company- Address - G-16, Vardhman Complex, Near Shakti Nagar Railway under bridge, Gulabi Bagh red light in the cost of 25000/- Rs. and we had received 3 year warranty for this LED TV. On 22nd April it stopped working, screen is blank. We raised a complaint on customer care with the reference number SR0G0042074 in the name of Dipti Bajaj - [protected] . engineer visit done from Toshiba, they took photographs and promised us with the replacement of old LED TV with new one because they do not have the part which should be replaced in default LED TV. We called customer care ([protected]) they told us to wait as they do not have approval to replace it. After one month problem was not sorted out by Toshiba and I called on service center of Toshiba – Mr. Ravi [protected] and he told me that they have not received any approval to replace this LED yet. So I called on customer care Toshiba On 21st May and had a word with Mr. Manav who is RSM (Regional Sales Manager) with Mr. Sanju who is a team leader in customer care, they asked me to give money of 9000 Rs/- to replace the default LED with new one (Model number – 32L5400ZE) however the Defaulty LED is under warranty, so I refused them for additional money. After heavy discussion they promised me to wait till Tuesday 26th May and they will get it replaced. On 26th May I called on customer care, they advised me to wait till 6pm in evening, I called them at 6:15 PM and customer care executive was saying that Sanju’s shift is over so please call in the morning to clear your issue. I am fed up with this kind of customer service provided by Toshiba which is so called a big brand. They can’t even think for customer and they promise for good customer service, I think they should have to learn it from Samsung for good customer service. They gave me mentally harassment so I want them to get punished for this. They have to replace this LED without any cost and they also have to compensate for this issue caused to us. I have all the Call recordings for this issue and I can show these as a proof against Toshiba in Consumer court also.