Toyota Complaints & Reviews

Wrongly company name mentioned in rc paper such as m/s chinar steel segment pvt ltd insted of m/s chinar steel segment centre pvt ltd by company person where as full details given to dealer.

I would like to introduce myself to you as Mr. Sandeep hailing from Kerala. I planned to purchase one of the Toyota Glanza S manual gaming grey model and booked for the same by paying an amount of Rs. 10, 000 at Nippon Motor Corporation Kollam Kottiyam showroom on May 23rd 2022 (Payment voucher attached for reference). I was quite fine with a waiting period of 60 days which was informed by the customer executive Mr. Angith Raj (Mob# [protected]) of kottiyam branch, Kerala. As a result I was awaiting the next payment notification update after my initial payment of ₹10, 000 and yesterday (i.e. 18th July 2022) the same person informed me to make the arrangements for transferring the balance amount of 8.71 Lakhs approximately.

I was about to transfer the fund today morning when I got a shocking call from him saying that the company (Toyota) has withdrawn the booking allocation of my car due to production loss and so many other reasons. I would like to request your good selves in this scenario to understand my situation as being a top brand of the motor vehicle industry I was totally relying on the genuinity of Nippon Toyota Motor corporation and in this short notice I'm unable to find an alternative solution. In light of the above said I would like to humbly request you to consider my booking as valid and kindly issue the booked allocation or else I would like to demand a compensation in addition to the booking amount of Rs. 10, 000 for holding me to wait for the said product and withdrawing the same in the last moment which is not at all an ethical way of approach. Hope you shall consider my humble request on humanitarian basis. Awaiting your favorable reply at the earliest as usual.

I purchased Toyota Urban Cruiser (High) on 10/06/2021
My complaints are:-
1. Within 1 month starting problem started, partially solved and delivered the car to me forcefully.
2. Immobilizer signal starting to display within 4 months. Complaint lodge together with the starting problem but not solved till date and for the second time delivered the car to me forcefully with additional problem of the sound of engine.
3. Submitted my car for thorough checking a month back. But same problem persists and the third time forcefully trying to deliver my car through forced undertaking.

I refused to deliver the car and till now my car is in the authorised service centre (Okusa Toyota Nagaland)

Got scammed by one of the authorised dealer of Toyota (Okusa Toyota, Dimapur, Nagaland)

Requesting authority to replace the existing car with the branded car of same variant Urban Cruiser (High) at the earliest.

Early intimation awaited via email at [protected]@gmail.com

I purchased Toyota Urban Cruiser (High) on 10/06/2021
My complaints are:-
1. Within 1 month starting problem started, partially solved and delivered the car to me forcefully.
2. Immobilizer signal starting to display within 4 months. Complaint lodge together with the starting problem but not solved till date and for the second time delivered the car to me forcefully with additional problem of the sound of engine.
3. Submitted my car for thorough checking a month back. But same problem persists and the third time forcefully trying to deliver my car through forced undertaking.

I refused to deliver the car and till now my car is in the authorised service centre (Okusa Toyota Nagaland)

Got scammed by one of the authorised dealer of Toyota (Okusa Toyota, Dimapur, Nagaland)

Requesting authority to replace the existing car with the branded car of same variant Urban Cruiser (High) at the earliest.

This Problem was detected on 20th Nov 2022 when car went for servicing to Pune service center (Address and other details provided above). Total km of car was km 28912/-
Even after manufacturing defect was has been detected, I paid for servicing of car (Payment receipt and invoice given below)
I have been informed by service center that consumption of oil is high which should not happen, they asked me to monitor it.
Same problem repeated at 34910 KM in month of May 2022 which I informed service center. Car was submitted to Pune service center in month of May 2022. I have been informed by service center that they have raised this issue to manufacture. They keep my car for 4-5 days but unfortunately, nothing has been done. They just refill engine oil and returned car to me. They asked me to monitor again about engine oil consumption.
I send my car to Pune service center for regular checkup and servicing in month of which is due on every 10000 Km. I asked them to check for Oil consumption and they informed consumption is high

I requested them to replace Engine of my car as this issue is occurring again and again but neither service center nor manufacturer is ready for it. I requested them many times over email, phone I raised this issue to Toyota customer case as well through my Toyota application but unfortunately no positive response.

Currently car is in Pune service center and they are forcing me to approve for open engine of my car and to check what is problem which I can’t approve until I get assurance that my Engine or car will be replace by manufacturer.

I have purchased extended 2-year warrant for my car for which I have paid INR 21324/- extra to company. My car is under warranty till Aug 2025. If manufacturer is not supporting for under warranty car I am afraid if they will never support after Warranty.

koushik.[protected]@shawtoyota.in
Wed, Jun 29, 5:04 PM (11 days ago)

to me, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Sir,

Greetings for the Day!

This is in reference to the vehicle Reg. No. JH01DP9193, Model Innova, reported for Oil Consumption Issue, we have taken up the issue with Toyota with the relevant data and as per the Toyota guidelines we will have to open the engine and check.

As per the discussion held yesterday, we have taken up with Manufacturer and as per the Toyota guidelines after your approval for engine work, on the basis of the diagnosis and reports further work of action will be intimated.

We request you to please give us the approval for the engine work so as to proceed with the work.


Regards,

Koushik Mukherjee
Senior Manager – Customer Relations

SHAW TOYOTA
MAKS Automotive Pvt. Ltd.
11th Milestone, Pune-Nagar Highway,
Wagholi, Pune 412207.
E-Mail: koushik.[protected]@shawtoyota.in
Mob: +91 [protected]

Gautam Pandey
Wed, Jun 29, 10:17 PM (11 days ago)

to koushik.mukherjee, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Koushik

Thanks for your update

I cant accept engine which is open at 40000 KM.

Engine is under warranty till Aug 2024 so request you to replace engine and update same

Thanks
Gautam
91-[protected]

koushik.[protected]@shawtoyota.in
Mon, Jul 4, 10:45 AM (6 days ago)

to me, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Sir,

Greetings from Shaw Toyota!

Based on your trail mail, I would like to inform you that your approval is required for further course of action pertaining to your vehicle engine work as per manufactu rer guidelines.

Once again we would like to assure you best of services and attention from Shaw Toyota in time ahead and always.


Regards,

Koushik Mukherjee
Senior Manager – Customer Relations

SHAW TOYOTA
MAKS Automotive Pvt. Ltd.
11th Milestone, Pune-Nagar Highway,
Wagholi, Pune 412207.< /p>
E-Mail: koushik.[protected]@shawtoyota.in
Mob: +91 [protected]

Gautam Pandey
Jul 5, 2022, 12:58 PM (5 days ago)

to koushik.mukherjee, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Koushik

I already mention in my previous email i cant accept engine which iw open at only 41000 km

This issue was brought to your notice in Nov 2021 but nothing done from Toyota side

Request you to please check for engine replacement

Thanks
Gautam

koushik.[protected]@shawtoyota.in
Jul 9, 2022, 11:15 AM (1 day ago)

to me, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Sir,

Greetings from Shaw Toyota!

As per our subsequent discussion related to your vehicle, we would once again like to state that as per the policy and guidelines of our principal manufacturer, only af ter we open your vehicle engine and do the necessary check we will be able to state you the road ahead.

Moreover as per the terms and conditions mentioned in the warranty terms and condition, only the affected parts can be replaced. Hence we earnestly request you to provide your approval for us to dismantle your vehicle engine and accordingly assist you.

Regards,

Koushik Mukherjee
Senior Manager – Customer Relations

SHAW TOYOTA
MAKS Automotive Pvt. Ltd.
11th Milestone, Pune-Nagar Highway,
Wagholi, Pune 412207.
E-Mail: koushik.[protected]@shawtoyota.in
Mob: +91 [protected]

We have a fortuner purchased on september 2019
[censored]ing color fadding on one door so visit the company workshop for the complaint but they denied to approve warranty
they told us that you repai it outside but we didnt make any accident on that side and not repair it anywhere
i have to file complaint that they dilivered the damaged vehicle to us and now when color faded they dinied to repair the same

Toyota Innova Crysta -

Showroom Pala, Kottayam, Kerala -
Nippon Motor Corporation Pvt. Ltd.,
Sry: No. 30/2-Meenachil(P.O),
Pala, Kottayam-686577
https://www.nippon-toyota.com/contact-kt01abp.html

Vehicle Number: KL34F3411

The accident occurred on June 2
Gave for repair on 14th June
Insurance coverage by Toyota, bumper to bumper
Repair completed 3 days Ago
Vehicle not delivered yet
The excuse told by the dealer is that the insurance company is not authorizing the release of the vehicle.

I have booked new toyota glanza car top model at galaxy toyota moti nagar new delhi on 6/4/22 in the name of Winstar automotives pvt Ltd .They promised me to deliver the car till 31/5/22 but did not delivered & again promises me for july month with a mail confirmation.But still they are not confirming.Also i have paid them five lakhs as booking amount for the same on 6/4/22.

I have booked new toyota glanza car top model at galaxy toyota moti nagar new delhi on 6/4/22.They promised me to deliver the car till 31/5/22 but did not delivered & again promises me for july month with a mail confirmation.But still they are not confirming.Also i have paid them five lakhs as booking amount for the same on 6/4/22.

Hi i booked a fortuner on the 5th of April 2022, i was assured i would definitely get it by the end of May 2022. It’s July now and it is still not confirmed when i will be getting my vehicle. Can someone please confirm when i will be getting my vehicle for sure? I did not expect this from such a reputable company.

I had purchased Toyota Innova Crysta 3 day ago from RAJENDRA TOYOTA NADESAR VARANASI, I visited the showroom yesterday for understanding some features of the car, firstly the employee who was with me for letting me know about the features asked me for 500 rupee for helping me understand the things then drove my car very badly and broke my left side mirror and when I told him that it's broken by you I want my car with repaired mirror instead of apologizing he started shouting and misbehaves with me is this the service of most Valuable Brand like TOYOTA?The goodwill of Toyota will be ruined by this type of employees, I am satisfied with everything and everyone in the showroom I only want you to take action of these type of employees who don't have manners and discipline that how to deal with their customers and I want my mirror to replace or repair it as new.

Thank you
Osama Ansari

Dear Sir,
I purchased a new on april 1 2022 but i dint driven my more than 500km but my 2 tyres are gone due some manufacture defect now they refuging to claim kindly look into this as soon as possible

I bought a car from Toyota dealership named Yashoda Krishna Toyota, Uppal, Hyderabad. They delivered my vehicle but they are not paying my TR charges. Recently Toyota had cancelled their dealership. Now the showroom executives phones are switched off. Toyota is also not solving my issue. I had raised the issue with Toyota 30 days back but still they didnt update me anything or any of the toyota executives are calling me.

I have booked a Toyota Glanza G model with Manual Transmission Gaming Grey Color car with Dwarka branch (Galaxy Toyota).
I had booked the car on 10th April 2022 with the commitment from toyota side that the car will be delivered between 4-6 weeks. Till now there is no update. Every time when the committed date comes near. It gets pushed.

I have invested time and money both and they had taken advance form me still there is. no response.

Hi,
Recently i am traveling on highway and suddely my tyre get puntured. Belive me for a lay man ur stepney system is very complicated and not at all easy. At that time even after seeing all videos i cant open the stepney in last i called ur customer care for help and they say ur free service is finished u have to pay. And i agreed on that still no body came for 1 hr only i called every time they r saying for money and no body is coming
Belive me help less person standing on highway with family alone waiting for ur help and all ur staff asking money and that also just 1100rs I just want to ask asking money is important at that time or sending help is important. At last some loclate helped me and called a person who got all right plz plz plz plz help person first who is stuck on highway with family dont ask money first he will pay in last i think no body will say i am not paying because a person is very hurt when he is stuck. Inlast worst service from ur side.
Thanks

Hi
I have fortuner 2019 model .I took appointment (12 june 2022) at Galaxy toyota moti nagar delhi for service and AC problem.I visited showroom as per my appointment.service was done but AC problem still not resolve and said we are not able to search spare part due to Sunday you can come another day and service bill taken of rs. 10535/- and gate pass issued.after that car breakdown just 10 km away from toyota showroom.i called to advisor for the same but he said that tow the car and come to showroom .I was very upset to herd his response. I parked the car road side and come back to home.next day I tow the car and handover the car at Satyam Toyota Rohtak.I am very very disappointed to see this kind of service from big brand Toyota.i request you to.look in to the same and do the needful on top most priority.

Sanjeev Kumar
[protected]
[protected]@gmail.com

On 17/02/2022 I have purchased a Toyota Glanza V from Radha Madhav Toyota Ongole. Full payment was given through NEFT and UPI, total of 9.8 lakh.

The car was delivered with TC yellow sticker. Sales manager Mr. Raghava Prasad told us TR will be received in post within 1-2 days.

On 06/06/2022 we received call from Insurance company that there is a problem with the car insurance provided by Radha Madhav Toyota Ongole as well.

- Up to now no TR or permanent registration is given.
- Other documents (e.g. PUC) have also not been given by the showroom as promised.

My actions:
- I have tried to resolve the issue by contacting Mr. Raghava Prasad and other Radha Madhav Toyota Ongole employees repeatedly. They always ask to wait 2-3 days for various excuses, but nothing has happened.
- I have tried to register a complaint with Toyota Kirloskar but without success, they are not moving the complaint forward.
- I have contacted the AP Transport Dept. Commissioner for help but without response.

In summary: I have spent 9.8 lakh on a car which I am not able to use because of fraud by the showroom who took money without deliverying. Kindly requsting help to resolve the issue.

On dated 14.06.2022 at Pioneer showroom located at industrial area phase -1, chandigarh, I sell my Indica vista 2010 model at 3:20 PM and take delivery note. they promised me to do my payment of Rs 70000/- today but at 6:19 Mr. Neeraj employee of Toyota pioneer who attend and dealed with me, called me and said firstly my car is not going above 40 km/hr speed then said your car is not going above 80km/hr speed then said our company policies changed, we can't accept your car because your car is old more than 10 year and after that they refuse to make my payment. Regarding this they message me 9n WhatsApp at 06:32 pm.
It is informed that at 3:20pm I gave physically possession with all the documents, apart from that on the spot, I do insurance of my car as per said neeraj employee of Toyota pioneer. I gave my car in good condition and without any problems but now neeraj and his Senior Mr Harpreet denies to give my payment by making fake excuses.
So I requested to you please interfere in this matter and do my payment as early as possible.

My name is Jasbinder Singh Saini. my contact number is [protected]. I had purchased Urban Cruiser from Madhuban Toyota Lower Parel on 15.08.2021. The vehicle is not even a year old and I am facing n number of problems in it.

First while going on trip with my family, we notice a sudden / loud noise in engine due to fear of engine break down half the way, I had to cancel the trip with my family. The vehicle was with the service team of Madhuban for last 20 days. Even then there is a problem in water pump, it is changed. There is still loud noise in engine. Now suddenly I am facing problem in breaks. This is unacceptable. I have informed about this problem to Mr. Swapnil and Mr. Ravi Kumar from Madhuban. But all in vain. Since it is a new vehicle, there shouldn't be such serious problems in the vehicle. Noise in the engine is just not acceptable. Break failure leads to accidents. . Still I am not getting proper a response. If same behaviour continues, I will report the matter to press and Consumer Court as well

My name is Anupam Jain. Contact No. [protected]. I am working in an MNC as Senior Director (HR). I booked Urban Cruiser and delivery was scheduled on 5th June 2022. We checked multiple times with the Salesperson about the delivery time and he confirmed at 12 o' clock to come and take the delivery. We waited for more than two hours at Showroom which was full with flies, bad ambience, no music and smelly air. When we complained multiple times, then fly Catcher, music system and AC was switched on. Showroom manager Mr Dubey told us that AC operation has scheduled time and thus it was not switched on. We were told after 2 hrs that our car was still not ready and it will take another one hour.

I never expected such a horrific and unprofessional experience with a brand like Toyota. This experience has spoiled the mood of whole family who came to purchase the new vehicle.

Please look into it and improve the experience for future customers.

Best
Anupam Jain
hrleader.[protected]@gmail.com