Toyota — BAD service | |||
The vehicle has run for 80000km and the vehicle was given for service on 23/01/2017. I was asked by service adviser to leave the vehicle for1day.After service vehicle was delivered on the 3rd day Dated 25/01/2017 that is with 2 days of delay. Problem # 1 (Remote not functioning) When I received the vehicle evening at 8 pm found remote was not working'though it was working before service. then I have called the service adviser over phone he said he will look in to it next day.But there was no response. Problem #2 (AC not functioning) Next day I was traveling to office, AC started blowing only hot air. Previously before service AC cooling was O K, The problem in AC has occured only after service. .Problm #3 (time management) I had complained to customer care of Nandi Toyota kudlu gate branch on 27/01/2017 regarding problems 1 & 2.They assured to look in to it but there was no response even after repeated calls from my side.Hence I have sent the vehicle to the service center on 31/01/2017.After my persistent communication they informed me on 2/2/2017 that one small spare for AC unit is required and they are waiting for its arrival. They have informed me on 3/2/2017 that comp unit is to be replaced and cost will be Rs.38000/.(Approx) I have taken aback and surprised as to how this can happen when the AC was working before giving the vehicle to service center.This may Please be looked into and vehicle may be delivered after rectifying AC unit without extra cost as I have allready paid for servicing Rs.33500/.and AC was working before giving the vehicle for service. I was put to lot of inconvenience because of long time taken which still going on and I am forced to engage ola taxi for my day to day works. Your Intervention will be highly appreciated. Regards, Was this information helpful? | |||
Toyota customer support has been notified about the posted complaint. | |||
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