[Resolved]  Toyota — Booking Amount not Refunded

I booked a Glanza V AMT 2022 Model on 11th June from Galaxy Toyota, Lajpat Nagar, New Delhi and on 11th July I decided to cancel the booking because now I didn't want to go for the Glanza so I reached out to my Sales Advisor to do the same. He asked me to write a letter so I did. After 2 weeks or so he told me that the documents were incomplete and there was a form missing so he asked me to provide it and I did. Then after almost 1 and a half months he told me that sir the file has went missing and I'll have to resend the file. At this time I was very frustrated but what could I do right? I told him to speed up the process. Now it's been 2 months and I've still not received any update about my refund. I took the delivery of my Honda City 5G on 19th August and it has also run 1000kms but I'm yet to receive my refund which I asked for in July. Even the Customer Care is pathetic. I told them the whole scenario but I've not received any information from them. In Toyota there is nothing good except the reliability of their Engines. I REPEAT, NOTHING ELSE IS GOOD. I'M NOT GOING TO BUY ANY TOYOTA CAR NOW THAT I'VE SEEN THEIR BEHAVIOUR.
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Dec 9, 2022
Complaint marked as Resolved 
Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2022
Toyota Customer Care's response
Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. Himanshu has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.



Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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