Toyota — Cannot claim on the front leather seat back crack problem

Address:

75250

Referring to my claim on vehicle no: WA9596R.

So sad Toyota person in charge informed me that my claim has been rejected on the front seat back and only allowed me to claim the seat cover. i just wonder my car still under warranty claim why my claim was rejected. However i had take care and polish it well but it still crack. This is no my problem toyota should complaint to supplier why the seat back is not lasting. I have other car Optra Chevrolex already 10 years + the leather car seat still in good condition and do not have such problem.

Appreciate Toyota can allow me to claim. Thank you.