Toyota — Car parts removed by dealer in service

Address:

380004

Sir, i have given my car for jumper change and tyre problem. Water was dropping from ac pipe inside the car. They did free washing. After 2 days i came to know that rod of front bonet stand was missing and the water was still dropping. I typical smell was coming in my car. I called them to take my car back. Now, to my surprise they called me and said that my ac filter was missing and ac coil was damage. Secondly they asked me if i wanted car clean for smell they claimed rs. 10000 to 15000 for all work done. I talked to service person and after a huge discussion he said that for my satisfaction they will give me free ac filter and ac coil to be done. But car wash from inside will be charged. I said no problem pl. Send my car back. After a day water dropping started. When i called them they rudely gave me answer. So i complaint by mail. Then mr. Wag hella called me asking for my problem and shouted on me that your fault and we will do nothing go where ever you want to go. He said his team was right and i was wrong. He explained me that the water dropping was bcoz of ac filter but when i asked that u have given me new ac filter why the water is dropping now. No answer to that question.

This clearly shows that the team management is supporting their staff and are very rude with the customer. They are trying to frightened me on phone.

For your knowledge my ac was working superb and there was no issue in the car. When my car jumped on road this water started dropping and my jumpers were damaged. That is why i visited company showroom. My biggest mistake.

I will solve my problem outside the company service station but very much dissatisfied with the behaviour of company policies and persons in naroda toyota service station.

In future i will never suggest either i will ask not to take toyota car in any circumstance. If this the last company in india then also. It's better to ride a bike then sitting in a car of a company which is not for people but for it's own staff.