Toyota — Cheating with customers in servicing of cars

Address:

house no 3126, sector 21-d chandigarh

I am Shaman Jain from Chandigarh and a loyal customer of Toyota, I have been using Toyota cars since last almost 15 years. Few days back I had sent my Innova Crysta bearing no CH01BG 3126 for servicing in which I had got a call for additional work of oiling and greasing the door and other parts of the car for which it was even charged in the bill. But to the utmost shock the company like Toyota is cheating customers by charging what has never been done/ performed and trying to fool customers. On getting the call for the feedback from the dealer I raised this issue and the very simple reply was sent to the car again we will get it done, wow what a reply. You keep the car for the entire day, deliver the car saying it has been thoroughly done, charge the customer for what has never been done and cheat the customers. It's very easy for a company to say send the car again but why ??? Is your employees not capable of performing their duty and just know how to raise the bills and cheat customers?. I am sorry to know this and will sureply not take my car to this dealer again.