Toyota — customer care

Address:

Jaipur, Rajasthan, 302006

Dear sir,

I gave my toyota crysta 2.8 (Z) on 26 july at 10 a. M. For front windshield replacement covered by insurance at rajesh toyota in jaipur for insurance claim job.

Today being the 3rd day when i called to check if the car has been repaired, the advisor told me over the phone that they will not release the vehicle until they receive d. O. From the insurance company.

I fail to understand, when we have taken cashless insurance and the surveyor has approved the claim on 26 july itself after which the company started the replacement job for windshield, where is the need to stop the delivery of vehicle if the work has been completed.

This kind of behaviour and is not expected from a branded and trusted company like toyota.

I am really dissatisfied as a customer and would not recommend anyone from the family or friends to deal with this dealer in the future. This is my third toyota innova from 2013 and i have always purchased the top model.

I really hope that a strict action is taken against the dealer and the staff is given proper training as to how they should be communicating with their customers in the future.

Thanks

Rajdeep solanki